Privacy Policy

Big Jonny Detailing LLC (“Big Jonny Detailing,” “we,” “us,” or “our”) operates bigjonnydetailing.com and provides mobile auto detailing services in Greenville and Spartanburg counties, South Carolina. This policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

We only collect what we need to quote and perform your service:

• Contact information you give us — name, phone number, email address, and the address where the vehicle will be serviced.
• Vehicle and service details — vehicle type, condition, the package you want, and any notes you send us.
• Appointment information — dates, times, and scheduling history.
• Basic website data — pages visited and general device information, collected through standard web analytics.

We do not collect payment card numbers through this website.

2. How we use your information

• To prepare and send you a quote.
• To schedule, confirm, and follow up on your appointment.
• To contact you about your service by phone, text, or email.
• To send occasional offers or reminders, if you opted in to marketing messages.
• To keep records required for running the business.

3. SMS and text messaging

By providing your mobile number and checking the consent box on our forms, you agree to receive text messages from Big Jonny Detailing LLC related to your quote request, appointment scheduling, and service updates. Marketing and promotional texts are a separate, optional opt-in.

• Message frequency varies based on your activity with us.
• Message and data rates may apply.
• Reply STOP to any message to opt out. You will receive one final message confirming you have been unsubscribed, and no further messages will be sent. Reply HELP for help and you will receive our business name and support contact, or call 330-304-2587.
• Consent to receive text messages is not a condition of purchasing any goods or services.
• Carriers are not liable for delayed or undelivered messages.

These messaging terms form part of our Terms of Service. Both documents are published at bigjonnydetailing.com/privacy and bigjonnydetailing.com/terms.

4. How we share information

We do not sell, rent, or trade your personal information. We share it only with service providers who help us operate the business — for example, our scheduling and customer messaging platform — and only to the extent needed to provide the service. These providers are required to protect your information and may not use it for their own purposes.

We may also disclose information if required by law, or to protect our rights, safety, or property.

5. Cookies and analytics

Our website uses cookies and similar technologies to keep the site working and to understand general traffic patterns. You can disable cookies in your browser settings, though parts of the site may not function normally.

6. Data retention

We keep customer and appointment records for as long as needed to provide service and meet legal or accounting obligations. You may request deletion of your information at any time (see Section 8).

7. Security

We take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

• Texts: reply STOP to any message to opt out.
• Email: use the unsubscribe link, or email us.
• Access, correction, or deletion: email [email protected] or call 330-304-2587 and we will handle your request.

9. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

10. Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the most recent version.

11. Contact us

Big Jonny Detailing LLC
602 Ambling Gait Court, Campobello, SC 29322
Phone / text: 330-304-2587
Email: [email protected]